How to Set Up Call Forwarding from Your MyReceptionAI Phone Number (Individual & Business)

You've purchased your MyReceptionAI phone number. Your AI assistant is ready to handle calls. Now comes the crucial step: connecting your business phone number to your personal or business mobile phone so you actually receive the calls.

Call forwarding is the bridge between your professional MyReceptionAI number and your real phone. It's simple to set up, works with any carrier, and is usually free in Germany.

What is Call Forwarding and How Does It Work?

When someone calls your MyReceptionAI number, two things happen:

1. Your AI assistant answers immediately and handles the call (answering questions, booking appointments, taking messages)
2. If the AI needs to transfer the call to you, your personal mobile phone rings with the incoming call

This is where call forwarding comes in. It tells your mobile carrier: "When someone calls [MyReceptionAI Number], also ring [My Mobile Phone]."

Why You Need This

Without call forwarding:

• Your AI assistant answers calls, but you never see them
• You can't take over important conversations
• Customers reaching you can't speak with a human

With call forwarding:

• Your AI handles routine calls (questions, bookings)
• Urgent calls ring directly to you
• You stay connected to your customers

Step-by-Step Setup Guide

For Deutsche Telekom Customers

1. Open the phone dialer on your mobile phone
2. Type this code: **61*[YOUR-MYRECEPTIONAI-NUMBER]**10#
   • Example: **61*+491201234567**10#
3. Press the call button
4. You'll hear a confirmation tone or see a message: "Call forwarding activated"
5. Done — Your calls are now being forwarded

To deactivate: Dial ##61# and press call

For Vodafone Germany Customers

1. Open the phone dialer on your mobile phone
2. Type this code: *21*[YOUR-MYRECEPTIONAI-NUMBER]#
   • Example: *21*+491201234567#
3. Press the call button
4. You'll receive an SMS confirming the forwarding is active
5. Done — Calls are now forwarding

Alternative code (if the first doesn't work): **21*[YOUR-NUMBER]#

To deactivate: Dial ##21# and press call

For O2 Germany / Telefónica Customers

1. Open the phone dialer on your mobile phone
2. Type this code: *21*[YOUR-MYRECEPTIONAI-NUMBER]#
   • Example: *21*+491201234567#
3. Press the call button
4. You'll receive an SMS confirming activation
5. Done — Calls are now forwarding

Note: Some O2 contracts use **21*[NUMBER]# instead. Check your SMS confirmation.

To deactivate: Dial ##21# and press call

For Other Carriers or International Numbers

1. Go to Settings on your mobile phone
2. Look for: Phone Settings → Call Settings → Call Forwarding
3. Select: "Forward all calls" or "Conditional forwarding"
4. Enter: Your MyReceptionAI phone number
5. Save and activate
6. Confirm with the SMS you receive

How to Test It Works

Now that you've activated call forwarding, verify it actually works:

1. Call your MyReceptionAI number from a friend's phone (or use an online calling service)
2. Your mobile phone should ring with your MyReceptionAI number showing in the caller ID
3. Answer the call to confirm everything is connected

What you'll hear:

• First, your AI assistant's greeting (in your configured voice/language)
• Then, after a brief moment, your mobile phone rings

This is the system working perfectly. Your AI screened the call, recognized it was important, and transferred it to you.

Common Questions Answered

Will Call Forwarding Cost Me Money?

No. Call forwarding is free with all major German carriers (Deutsche Telekom, Vodafone, O2, etc.).

Standard mobile rates apply to incoming calls, but these are typically included in your monthly plan or charged as per your contract. The forwarding activation itself costs nothing.

Can I Turn Off Call Forwarding Later?

Yes, anytime. Use one of these codes from your mobile phone:

• Deutsche Telekom: ##61#
• Vodafone/O2: ##21#

Just press call and forwarding is deactivated. Your MyReceptionAI number will still work, but calls won't ring your mobile.

What If the Code Doesn't Work?

Try these troubleshooting steps:

1. Check the number format. Make sure you've entered your MyReceptionAI number with the correct country code:

   • Germany: +49 or 0049 (not just 49)
   • Example: +491201234567

2. Try the alternative code for your carrier (listed above)

3. Check your mobile carrier's settings app — Some phones allow call forwarding through the Phone/Dialer app settings instead of codes

4. Contact your carrier's support — They can activate forwarding directly for you

5. Reach out to us — Our support team can guide you through the process

Will My Incoming Calls Show the MyReceptionAI Number?

Yes. When your AI transfers a call to you, your caller ID will display your MyReceptionAI number (not your personal mobile number).

This is intentional — it keeps your personal number private while presenting a professional caller ID.

Can I Use Call Forwarding for Both Business AND Personal Numbers?

Absolutely. Whether you're:

• A freelancer forwarding your business number to your personal phone
• A small business owner forwarding a dedicated business line
• A consultant managing multiple client numbers

Call forwarding works exactly the same way. You set it up once, and every call coming to that number rings your mobile.

Does Call Forwarding Work if My Phone is Off or Has No Signal?

No. For forwarding to work, your mobile phone must be:

• Turned on
• Connected to a mobile network (2G/3G/4G/5G or WiFi calling enabled)

If you're unreachable, calls go to your voicemail (which your AI can handle).

Pro Tips for Success

1. Test Before Relying On It

After setting up forwarding, have someone call your MyReceptionAI number to confirm it rings your phone. Don't wait until a customer calls.

2. Set Up a Fallback

Configure your mobile voicemail to handle calls when you can't pick up. Your AI has already logged the call, so you'll see the details even if you miss it.

3. Use Conditional Forwarding (Advanced)

Most carriers allow you to set different rules:

• Forward if unanswered (delay 15-30 seconds before forwarding)
• Forward if busy (only when you're on another call)
• Forward if unreachable (only when your phone is off)

This lets your AI always answer first, and you only get the call if it needs human attention.

4. Deactivate When You Don't Need It

If you're on vacation or don't want to receive transferred calls, deactivate forwarding. Your AI still handles everything, you just don't get called.

What Happens After You Set Up Forwarding?

With call forwarding active, your workflow is now:

1. Customer calls your MyReceptionAI number
2. Your AI assistant answers and handles the conversation
   • Answers common questions
   • Books appointments
   • Takes messages
   • Identifies urgent requests
3. For urgent matters, your mobile phone rings with the call transferred
4. You can speak with the customer directly if needed
5. For routine calls, you get a summary via email or dashboard

This is the essence of having a 24/7 AI receptionist — it takes the workload, you handle what matters.

Still Have Questions?

• Check your carrier's website for their specific call forwarding instructions
• Contact our support team at support@myreceptionai.com
• Read more about AI phone assistants in our blog

Welcome to having a true business phone presence — 24/7, professional, and always available.